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Frequently Asked Questions
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How can we help?
What are your order cutoff times?
Our Cut-Off times will be at 3:00PM
Where do you deliver? Do you have pickup locations?
Our current delivery service areas are available to our wholesale customers and can be found under our Service Location page. Our pick-up location for Retail Customers will be the one and only Windsor Quality Meats on 4110 Main Street.
Why do I see a pre-authorization / payment hold on my statement?
When you place an order, we place a hold for a slightly higher order total on your card. This pending hold is replaced by the correct charge upon successful packing and delivery. This ensures that suppliers can charge accurate weights for products (i.e. 1.09lb or 0.98lb steak vs. 1lb ordered). If you cancel the order or the payment hold is not captured, the authorization is cancelled and the funds are released back. It's very similar to the gas pump!
Why do I see a pre-authorization / payment hold on my statement?
You can cancel your order up until the order cutoff time before delivery or pick up. Because our team starts very early in the morning, we are not able to accommodate changes to your order on the day of delivery.
Do you accept returns?
We cannot accept returns or cancellations the same day of your order but we will do our best to address any issue with your order. You can cancel or change your order up until the cutoff hour for your service region.